Customer Questions: a help button on your store

← Help Center

Turn on Customer Questions (Add-ons) to put a friendly Questions? button on your store. A shopper with a question – about a product, an order, or a pickup – can send it to you in a sentence, without leaving the page.

On the add-on’s settings page, choose where messages reach you:

• Email – sent to your farm email, with the customer’s address set as the reply-to. You just hit reply and answer them directly.
• Telegram – instant on your phone. Follow the short steps on the page to connect your own bot (message @BotFather, paste the token, message the bot once for your chat ID).

If the shopper is logged in, their name and email come along automatically. If they’re a guest, the button asks for their email right after they type – so you always have a way to reply. Turn it off anytime; it changes nothing else about your store.

Farmers only: log in for every detail → field-by-field walkthrough with screenshots, for U-Neac farmers