Turn on Customer Questions (Add-ons) to put a friendly Questions? button on your store. A shopper with a question – about a product, an order, or a pickup – can send it to you in a sentence, without leaving the page.
On the add-on’s settings page, choose where messages reach you:
If the shopper is logged in, their name and email come along automatically. If they’re a guest, the button asks for their email right after they type – so you always have a way to reply. Turn it off anytime; it changes nothing else about your store.
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