How the ordering week works

Your store runs on a weekly rhythm, and it does most of the work itself:

Customers order all week. When they confirm, their card is saved – nothing is charged. Their cart stays open: they can add or remove items until the deadline.
The deadline locks orders (each pickup location has its own day and time). Locked orders appear on Packing Day, and vendor orders send themselves shortly after.
You pack and weigh. Tick items as you pack; type actual weights and prices update themselves.
Cards are charged the exact final amount – by you with one click, or automatically at the time you set. The “your order is packed!” email goes out on its own.
Pickup day. One button tells everyone their food has arrived.

That’s the whole loop. Holidays? Each location can skip or move a pickup date and everything – banner, deadline, subscriptions – follows.

Packing Day, start to finish

Packing Day shows every locked order, grouped by pickup location in your truck-loading order (set “Route order” on each location), customers A-Z inside.

Tick the box beside each item as it goes in the bag – ticks save themselves.
Weight boxes – type the actual weight; the price updates instantly.
Out of stock – one dropdown removes the item from the charge and (if you choose) sends the customer a kind note automatically.
Slip note – anything you type prints on that order’s packing slip (“the extra eggs are a gift from us”).
★ star = first-time customer – a little extra care goes a long way.

The Print bar offers four slip styles – name stickers, bag stickers by packing group (with or without prices), and the full packing list – and remembers your favorite. Hosted pickup spots get a one-page handoff sheet for the driver.

Charging cards and getting paid

Because cards are saved at ordering and charged at packing, customers pay the true weighed amount – no refunds, no surprises. Charge orders one at a time (order page → Charge), in bulk from the orders list, or let Automatic Charging (an Add-on card) do it at your chosen hour before pickup – it politely waits for any unweighed items.

Store credit spends itself first. If a customer has credit, it applies before the card is touched – if it covers everything, the card never fires at all.

Declined card? The customer gets an automatic email asking them to update their card, the order is held, and nothing retries behind your back. You’ll see it flagged on the order.

Money lands in your own Stripe account and goes straight to your bank – we never touch it.