1. “The order shows as still editable.” Orders are editable until their deadline – that’s the design. They lock to Processing at the deadline, on their own.
2. “Nothing was charged!” Right – cards charge at packing, not at ordering. Also: store credit spends first, so a fully-covered order never touches the card.
3. “A card declined.” The customer already got an automatic email to update their card; the order is held, nothing retries by itself. Retry from the order page when they’ve fixed it.
4. “I turned an add-on off – did I lose my settings?” Never. Everything is kept; turning it back on restores it all.
5. “The page looks stale.” Refresh first – carts and Packing Day update live, browsers sometimes nap.
Found something misbehaving – a button that does nothing, an email that came out strange, a page that looks broken? Open Wishes & Updates and use the red Spotted a glitch? box: say what happened, where you were, and attach a screenshot.
A screenshot says more than a thousand words – it goes straight to U-Neac with your farm’s details, and we take care of it. You’ll hear back at your own email.
